En 
Hu Here you’ll find all the essential information about ordering, activation, and profile management — everything you need to get quick answers to your questions.
If you can’t find what you’re looking for or have a specific question, feel free to email us at hello@petike.app — we’re always happy to help!
This page is updated regularly to ensure you always have the most accurate and up-to-date information.
Last updated: November 13, 2025
Ordering process
Placing an order is simple and quick: choose the Petike pet accessory you like, add it to your cart, then follow the payment steps.
Once you submit your order, you’ll immediately receive an automatic confirmation email.
After that, you’ll get notifications about every important step (processing, parcel dispatch, delivery), so you always know where your order stands.
In the Petike webshop you can choose from two secure payment methods:
Online card payment (Stripe):
The amount is charged immediately at the end of the purchase, and the transaction is fully encrypted.
Cash on delivery (with Magyar Posta and GLS):
You can pay in cash or – where available – by bank card when you receive the parcel.
Stripe is one of the most reliable payment solutions in the world, so your data is in safe hands.
We process orders within 1–2 working days after they are received, then hand them over to the selected delivery service (GLS or Magyar Posta).
The average delivery time is 3–5 working days, depending on the workload of the service provider and the delivery address.
Shipping via Magyar Posta is currently free of charge.
GLS services are subject to a fee – you can find the exact amount on the checkout page.
As soon as your parcel has been dispatched, we’ll notify you by email.
Yes, as long as we haven’t handed the parcel over to the carrier, your order can be cancelled at any time.
To do this, just email us at hello@petike.app, and we’ll help you quickly.
If you’ve already received the parcel but decide you don’t want to keep it, you can return it within 14 days – the product must be unopened.
You can find the details of the return process in the Withdrawal and returns section.
We send the invoice after your order has been processed via the Számlázz.hu system.
Please always make sure your email address is correct, as all notifications – invoices, parcel information – will be sent there.
Please provide a real email address and phone number so we can reach you if any questions arise.
If you’re ordering Petike as a gift, add a note asking us not to send an activation guide to the recipient – you can forward that later yourself.
By placing an order, you enter into a payment obligation, which is required by law for all online shops.
Payment and secure transactions
In the Petike webshop, you can choose from the following payment methods:
- Online card payment (Stripe):
With Stripe you can pay using any bank card, as well as Apple Pay or Google Pay.
Payment is secure, the amount is charged immediately, and you’ll receive an email confirmation of the successful transaction.
- Cash on delivery (with GLS and Magyar Posta):
If you choose GLS courier, GLS parcel locker or Magyar Posta as the shipping method, you can pay by cash on delivery.
You can pay in cash or – where available – by bank card when you receive the parcel.
Cash on delivery is a convenient option if you prefer to pay when the package arrives.
Yes. All online payments in the Petike webshop are handled by Stripe, one of the most secure payment service providers in the world.
Your payment data is processed over an encrypted connection, and Petike does not store any card details.
The entire payment process is managed by Stripe, so the protection of your data is maximised.
Yes. After a successful payment you’ll receive an automatic confirmation email containing your order details and payment confirmation.
The invoice will be sent in a separate email once your order has been processed, via the Számlázz.hu system.
We always issue refunds via the same channel that was used for the original payment:
- For Stripe payments:
The refund is automatically sent back to the same bank card used for the original payment.
- For cash on delivery (GLS/Posta):
The refund is made by bank transfer to the account number you provide.
The cash-on-delivery fee itself cannot be refunded.
If the payment is interrupted or fails due to a technical error, your order will not be processed.
You can try the payment again, or email us at hello@petike.app, and we’ll help you identify your order.
Shipping and delivery
We deliver Petike packages in three ways:
1. Courier service (GLS):
- GLS home delivery
- GLS Parcel Terminal
(The GLS service is subject to a fee, the exact amount is indicated on the checkout page.)
1. Courier service (Foxpost):
- Foxpost parcel locker
(Foxpost service is subject to a fee, the exact amount is indicated on the checkout page.)
2. Hungarian Post delivery:
- Home delivery
- Postapont / postal pickup
(Postal delivery is currently free of charge within Hungary.)
Orders are processed every working day and handed over to the selected service provider.
Translated with DeepL.com (free version)
We process orders within 1–2 working days of receiving them, then hand them over to the courier service or Magyar Posta.
The average delivery time is 3–5 working days – the exact time depends on the workload of the courier/post and the delivery address.
Once your parcel has been dispatched, we’ll send you an email notification.
- Magyar Posta: shipping is free of charge within Hungary.
- GLS (courier / parcel locker): subject to a fee. The exact fee is shown on the checkout page.
Important: if you choose cash on delivery, the cash-on-delivery fee charged by the post or courier is still paid by you – this must be settled with the courier or at the post office.
If our shipping conditions change in the future, we’ll always display the current fees clearly on the website and during the ordering process.
For postal deliveries:
If the postman cannot reach you at home, they will leave a notice in your mailbox. The parcel can then be collected at the indicated post office, usually within 5 working days.
If you don’t collect it in time, the parcel will be returned to us and your order will be cancelled. We can resend it only after you confirm that you still want it.
(GLS follows its own policy for unsuccessful deliveries — you’ll find details in the notification sent by GLS.)
If your parcel hasn’t arrived after the expected delivery time has passed, please email us at hello@petike.app.
We’ll check the status of the shipment and help you find a quick solution – either by resending the product or issuing a refund.
At the moment, Petike products can only be shipped within Hungary.
We’re working on making delivery available to more countries in the future – we’ll share updates on our social media channels and in our newsletter.
Withdrawal, returns and refunds
Yes. For products purchased in the Petike webshop, you are entitled to a 14-day right of withdrawal.
This means that if you change your mind, you can return the product without giving a reason within 14 days from the date you received the parcel.
It is important that the product is unopened, undamaged and in its original condition.
The cost of returning the product is borne by the customer. Once we receive the returned item, we will refund the purchase price within 14 days.
Simply send us an email at hello@petike.app and let us know that you wish to withdraw from the purchase.
Please include the following in your email:
- your order ID,
- your name and address,
- the name of the product you’re returning.
We’ll then reply with the exact postal address to which you should send the parcel.
You can return the product by post to the following address (after prior agreement):
KMAK Kelet-Magyarországi Adatközpont Kft.
5000 Szolnok, Szapáry utca 20. A. ép. 3. em. 6. ajtó
Email: hello@petike.app
Please include your name and order number in the parcel so we can identify it quickly.
We’ll issue the refund within 14 days after we’ve received the returned product.
Refunds are always made using the same method as the original payment:
- For online payment: the money is automatically refunded to the same bank card (via the Stripe system).
- For cash on delivery: the refund is made via bank transfer to the account number you provide.
The cash-on-delivery fee itself is not refundable.
The right of withdrawal does not apply to products that:
- were clearly made to the customer’s specifications,
- were personalised or engraved,
- have been opened and, for hygiene reasons, cannot be resold (e.g. bandanas, drinkers, gift boxes that have been opened).
If you’re unsure whether your product can be returned, feel free to email us at hello@petike.app – we’ll be happy to help.
If your parcel arrives damaged or the product itself is faulty, please let us know immediately by email and attach a photo.
In this case, we will cover the cost of return shipping, and of course we’ll arrange a replacement or a refund.
Warranty and handling faulty products
Yes. All Petike products come with a full warranty valid for two years from the date of purchase.
This means that if the product malfunctions or arrives faulty during normal, intended use, we will repair or replace it.
The warranty covers manufacturing defects and malfunctions that are not caused by improper use.
The warranty does not cover cases where:
- the product was damaged due to improper use (e.g. a chewed-up tag, excessive strain),
- the product has worn out through normal use,
- the damage was caused by external impact or an accident.
If you’re unsure whether your issue is covered by the warranty, send us a photo at hello@petike.app – we’ll help assess it and find a solution.
If you received a faulty or damaged product, please contact us by email at hello@petike.app.
For faster processing, please attach a few photos and briefly describe what happened.
Once we’ve reviewed your case, we’ll get back to you with the next steps.
If the fault is covered by the warranty, we will cover all costs of return shipping and replacement.
We aim to review and resolve warranty claims within 15 days of receiving your report.
If the product can be repaired, we’ll repair it; if not, we’ll send you a new product.
If neither is possible, we’ll refund the purchase price.
Please always check the condition of the parcel when you receive it.
If the packaging is visibly damaged, it’s a good idea to ask the courier to record a damage report.
If the product inside turns out to be faulty or damaged, email us immediately with a photo – in such cases we’ll arrange a replacement or refund, and of course we’ll cover the shipping costs.
We create a report for every warranty case and keep it for three years, in line with legal requirements.
We treat all data confidentially and use it only for warranty-related processes.
Creating and editing the profile
The Petike profile is your pet’s digital ID card – it contains all important information that can help if your pet goes missing.
You decide what you want to share: it can be just your dog’s name and a phone number, or a detailed profile with a photo, notes and health information.
You can fill in the profile after activation.
The process is simple and only takes a few minutes:
1. Enter your pet’s basic details (name, breed, gender, year of birth).
2. Upload a profile picture and a cover photo if you like.
3. Add who we should contact if your pet is found (name, phone number, email).
4. You can add notes – for example, if your pet has allergies, is on medication, or must not be given certain foods.
5. Finally, choose which details you want the finder to see.
You can edit the profile at any time – you can update or change it whenever you like.
In addition to creating a profile, you can also attach an external link to your Petike.
For example, if your dog has its own Instagram page, blog or website, you can simply paste the link and it will appear on the profile.
This way, Petike is not only a safety tag, but also a small digital business card.
When someone taps their phone to your Petike or scans the QR code, they will only see the information that you have allowed.
The finder can contact you directly – they won’t have access to anything else.
After logging in, go to the “My devices” page, select the Petike you want to edit, then click the Edit button.
From there, you can update photos, contact details and visibility settings.
Changes take effect immediately.
Yes. You can delete the profile or the device at any time.
In this case, all data linked to the product will be permanently deleted.
If you want to use the tag again later, you’ll need to reactivate it.
Product activation
Once your Petike arrives, you can activate it in a few simple steps.
You don’t need a separate app – just your phone.
1. Tap the tag or scan the QR code with your phone.
NFC technology automatically recognises the Petike tag.
If your device doesn’t support NFC, scanning the QR code works just as well.
If neither works, enter the unique ID number on the back of the tag on the web interface.
If that still doesn’t work, email us at hello@petike.app – we’ll help you right away.
2. The Petike activation page will open.
Enter your email address and confirm the creation of your account (you don’t need to remember a password – we’ll send you a one-time code by email each time you log in).
Alternatively, you can sign in with your Google, Facebook or Apple account – quickly and securely.
3. Choose: profile or link.
After activation, you can decide whether to
- create a profile for your pet, or
- add just a URL (e.g. Instagram, website, online profile).
A digital profile is only created if you choose this option.
No. Petike is a fully browser-based system, so it works on any computer or smartphone.
Activation happens via NFC or QR code – you’ll be redirected straight to the web interface where you can complete the process securely.
Once activated, the tag will appear on the “My devices” page.
From there, you can edit, rename or delete it, and you can also decide later whether to create a profile or add a link.
Whenever you return to the Petike interface, simply log in with the same email address or the same Google / Facebook / Apple account – all your settings will be preserved.
Log in and delete the tag from your account on the “My devices” page.
After that, the new owner can activate it again with their own email address, and from then on they’ll be able to manage it.
No problem. Email us at hello@petike.app, and we’ll help you reactivate the tag.
If you accidentally started the process with the wrong email address, we can change it so that the tag belongs to the correct account.
You don’t need any special app – just your phone.
1. Tap the tag or scan the QR code with your phone.
NFC technology automatically recognises the Petike tag.
If your device doesn’t support NFC, scanning the QR code works just as well.
If neither works, enter the unique ID number on the back of the tag on the web interface.
If that still doesn’t work, email us at hello@petike.app – we’ll help you right away.
2. The Petike activation page will open.
Enter your email address and confirm the creation of your account (you don’t need to remember a password – we’ll send you a one-time code by email each time you log in).
3. Choose: profile or link.
After activation, you can decide whether to
- create a profile for your pet, or
- add just a URL (e.g. Instagram, website, online profile).
A digital profile is only created if you choose this option.
Deleting the profile and reactivation
Deleting is simple: in your account, under the Profile menu you can delete your entire profile at any time,
or on the “My devices” page you can delete just a specific tag.
If you delete a tag, all data linked to it – including the digital profile and any links – will be permanently removed from the system.
After that, the tag can be activated again, for example if you give it away or want to assign it to another pet.
If you have any issues with deleting it, email us at hello@petike.app, and we’ll help you right away.
- The tag becomes inactive, and the linked profile or link will no longer be available.
- The data cannot be restored – deletion is final.
- The tag can later be activated again with a new email address, for example if another owner uses it.
If you want to reuse a previously activated tag, simply tap it or scan the QR code, and follow the activation steps.
If the tag is still linked to a previous account and hasn’t been deleted yet, let us know at hello@petike.app – we’ll help you with reactivation.
If the tag is lost, damaged or stolen,
- you can delete it immediately from your own account on the “My devices” page, so no one else can access your data,
- or you can email us at hello@petike.app, and we’ll deactivate the tag so your data remains safe.
You can always activate a new tag or a replacement code later if you want to replace it.
Data security and data management
The Petike system is built on security and data protection.
All personal data is processed over a secure, encrypted connection using the latest security technologies.
Our databases and servers operate in compliance with European data protection standards (GDPR) and are continuously monitored.
In the Petike system, there is no traditional password-based login.
Every login is done using a one-time code (OTP), which we send to you by email.
This method is more secure than password-based authentication because there is nothing to steal, crack or forget.
For faster access, you can also use your favourite accounts:
- Sign in with Google
- Sign in with Facebook
- Sign in with Apple ID
These login methods are fully secure and do not share your password or sensitive data with the Petike system.
We only store the data that is necessary for the service to function:
- email address (for login and identification),
- your pet’s details (if you create a profile),
- contact details (if you provide them so the finder can contact you),
- IP address and technical log data (for system security purposes).
Uploaded images and text information are stored on encrypted storage and can be deleted at any time.
Only you and – if you allow it – the finder can see the information you choose to make public.
The Petike team only has access to the minimum data necessary to resolve technical issues, using secure, audited access.
You can delete your data at any time under the Profile menu, or you can request deletion by emailing hello@petike.app.
After deletion, all your personal data will be permanently removed from the system, including any profiles and tags.
Petike operates in line with the current legal regulations, as described in our Privacy Policy and Terms and Conditions.
There you can read in detail about the purposes and legal basis of data processing, as well as how you can exercise your rights as a user.
Contact and customer support
If you have a question, problem or suggestion, feel free to contact us – we try to respond to every message as quickly as possible.
Email: hello@petike.app
Customer support hours: Monday to Friday, 9:00–17:00
Postal address: KMAK Kelet-Magyarországi Adatközpont Kft.
5000 Szolnok, Szapáry utca 20. A. ép. 3. em. 6. ajtó
We aim to reply to every incoming message within 1 working day.
If your question is technical or related to an error, the investigation may take a few days, but we will always get back to you.
If you have any issue with your order, the product or the service, please first write to us at hello@petike.app – we handle all complaints personally and always aim to find a quick and fair solution.
If your complaint still cannot be resolved, you can contact the following organisation:
Conciliation Board
Conciliation Board operating alongside the Chamber of Commerce and Industry in Szolnok
Address: 5000 Szolnok, Verseghy park 8.
Email: bekelteto@szolnokikamara.hu